Blog

June 2nd, 2016

2016June2_HealthcareArticles_A“We are living in a digital world, and healthcare practices need a URL”. If Madonna could change the lyrics of her 1984 classic to speak to the healthcare industry, she may have sang something like this. A URL is just one facet of the digital strategy that hospitals and private practices alike will need to adapt if they wish to remain competitive in today’s world. Here are a few other trends worth taking note of.

Online presence

More and more practices are understanding the importance of online presence. These days you need a website, but not just any website: a responsive one is key. In fact, PEW Research noted that in 2014, 72 percent of American internet users got healthcare information online. And that number is only growing. Data from the Children’s National Health System supports this statistic, as almost half of all their site visitors came from mobile devices. What’s more, their responsive design has also led to 15% more page views and 54% more donations. Moral of the story: without a responsive website and informative content, your site visitors are likely to bounce (not to mention Google won’t rank you as high in search engines).

To go along with a responsive website, healthcare practices should also consider adding social media profiles and pages. More and more patients, especially the younger generation, are using these platforms to get medical advice. And they can provide your organization an alternative means to keep in touch with patients, while humanizing your practice.

Remote care

It’s becoming clear that telemedicine is the future of healthcare. It provides patients easier access to medical services and the ability to cut costs. Tools such as The ACT - a device which consists of a cell phone, sensor pendant and patch electrodes - can monitor a patient’s heart remotely and transmit the information to a doctor automatically via Wi-Fi. A tool like this can literally be a lifesaver as it allows a doctor to notice abnormalities immediately, at which point he can get in touch with the patient or send an ambulance. Apple is also catching on to this trend with the Apple Watch, which can also monitor heart rate.

Perhaps a more significant trend in remote care for patients is the ability to have a virtual office visit with their doctor. With advances in telemedicine enabling doctors to look into the throats and ears of patients remotely and virtually listen to their heartbeat, rural patients can save time and money by skipping the trip to the doctor’s physical office which could be dozens or even hundreds of miles away.

HIPAA

A security breach could not only cost your practice its reputation and loads of money in downtime, but it could also cost you up to a million dollars in fines. The government is not joking around about HIPAA Compliance. And with hospitals becoming an ever alluring target for hackers, security breaches are on the rise and will likely continue to be in the future. Staying compliant could literally save your practice from going out of business due to an unexpected breach.

As the digital age continues to evolve, your practice has much to take advantage of by getting onboard with these trends early. If you’re curious to learn more about HIPAA compliance and these other digital technologies, don’t hesitate to get in touch.

Published with permission from TechAdvisory.org. Source.

Topic Healthcare
June 1st, 2016

2016June1_Facebook_CThe words “free publicity” bring joy to the ears of many SMB owners. You don’t have a big marketing budget, so you need to find ways to cut costs as much as possible. Luckily Facebook has you covered. There are several ways you can promote your business on the world’s biggest social network that won’t cost a dime. Here are a few to get you started.

Get your friends on board

A business is nothing without its fans...at least on social media. So after setting up your Facebook business page, your first order of duty should be to invite your friends to “Like” your company page. Bear in mind, we use the term “friends” broadly here. Really, you should be telling pretty much everyone you know about your business. This includes family members, colleagues, that random parent you chatted with at your son’s baseball game, and any acquaintances from all walks of life. The goal of this is to create a foundation of followers to build upon as you grow your business.

Create your brand identity

On Facebook, your brand needs to do more than simply sell a product or service, because no one wants to interact with a company they feel is constantly trying to sell them. This is exactly why your brand should have a persona and human characteristic. In other words, you need a brand voice. So ask yourself, how should your brand sound? Should it be funny, easy-going, serious or inspiring? Once you’ve figured it out, ensure this voice is consistent in all your posts as it will help your audience form a relationship with your brand as they get to know it better. While you can and definitely should advertise different products or services your business offers, most of your posts should aim to entertain, inspire, and encourage social interaction. As your followers get to know your brand better, they will develop shared interests with it, which will eventually lead to trust. And when your audience finally trusts you, the sales will start to come in naturally.

Exploit algorithm changes

If you thought Google was the only platform that changed their algorithms, think again! Just like Google, Facebook also uses algorithms to determine the amount of organic reach your updates get. This raises an interesting question...how do you discover what algorithm changes Facebook has on the docket? Well, they occasionally post them on Facebook’s newsroom, so regularly check there to stay updated.

So once you’re aware of an upcoming algorithm change, how can you exploit it? Let’s look at an example. Back in the Fall of 2014 Facebook announced they’d begin to favor link posts with an image attached, over photo posts with the URL in the caption. Users who were aware of this change in advance and implemented it accordingly, were reportedly getting three times as much organic traffic by February 2015. Those who missed the announcement were left scratching their heads wondering what happened to their traffic.

Check your data

Many people believe there’s a best time and day of the week to share a post. While this is true, the actual day and time that’s best may be different from what you expect. While some people are quick to proclaim Tuesday and Thursday mornings are the best time to post, the reality is the best time to post depends on your unique business. Everyone’s audience is different, and results will vary from business to business. So while some SMBs may discover they have their audience's full attention on Tuesday and Thursday mornings, others may learn their customers are most engaged on Thursday and Friday evenings. So how can you find out when your audience is watching? Check your page’s Insights tab. This will provide you a plethora of information about your customers, including the days and times when they’re on Facebook.

While all these tips to market your business on Facebook are free, bear in mind you’ll need to invest a significant amount of time if you want to see results. To really succeed with Facebook marketing, you need to regularly interact with the platform - and not just treat it as an afterthought.

To learn more about how your business can leverage Facebook and other social media platforms, give us a call.

Published with permission from TechAdvisory.org. Source.

Topic Social Media
May 31st, 2016

2016May31_BusinessValue_CHaving direct access to customers is a gold mine for SMBs and with the increasing popularity of live video services it’s just a matter of deciding what to broadcast. The strategies for live broadcasting are very different than pre-recorded video and it’s important to reevaluate how you’ll present company information in this medium. Keep reading for six of the best types of videos for live broadcasts.

Business Introduction/Behind the scenes

If your company is new or suffering from low visibility, one of the best things you can do is give customers direct access to your staff and your product. A great use of live video is to take viewers on an office tour, show them how a product is made or even broadcast your business’s launch event.

Make sure to invite as many viewers as you can, but remember that most live broadcasts can be saved and viewed later. This is a video you’ll likely want to keep available after it’s finished.

Ask Me Anything (AMA)

Depending on your product or service, you may be getting a lot of conceptual questions about innovative ways to use it, what direction the company is heading and so forth. There’s no better way to address these questions than to do so in a personal and unscripted AMA segment.

If there’s a good turnout make sure to keep questions and answers moving in relevant and interesting directions. There’s nothing wrong with updating everyone on what you had for breakfast, but addressing service bugs or product feature requests is going to be a lot more beneficial for wider audiences.

How-to

Whether it’s a soon-to-be-released product or simply rehashing an existing one that’s getting lots of support requests, there’s no better way to guide customers through a ‘how to’ process than step-by-step, face-to-face.

Not only does this help to show existing clients the best way to use your product or service, it also allows potential consumers to see both your product and your customer service philosophy in action. Saving these videos can be invaluable as you continue to get questions on the product or service outlined in these videos -- it’s an easy way to build a video reference library for sales and support.

Webinar

Although all of the previous uses can be categorized as ‘customer service’, there’s no reason you can’t simply open a help desk broadcast and invite viewers to join with their support questions. If you advertise this as a customer service broadcast and steer clear of any conversations that deal with non-support related questions, you may be able to tackle more than one client’s questions at a time and no one can ever complain that contacting your support line is frustrating or tedious.

Announcements

All of the live broadcast services are deeply integrated with social media. Whether it’s Twitter or Facebook, post updates about an upcoming announcement along with a scheduled time and take the chance to make your product or service announcement far more interesting and personal than a press release or faceless status update.

Text based announcements and pre-recorded videos severely limit how you address the ‘fine-print’ questions from customers. Think of this as a chance to hold your own personal press briefing and address questions after your scripted announcement.

Promotions

In the same vein as live announcements, use social media to promise a special promotion to anyone who tunes in to a live broadcast. Before it begins, create different thresholds for how big the promotion will be depending on participation. Once you begin, check how many viewers you have to decide whether to augment or reduce the scope of what you want offer. In addition to being a more dynamic method for releasing promotions, it will create motivation among your customers to interact more directly with your company.

Socialmediatoday reports that Facebook users spend three times longer watching live broadcasts than pre-recorded video. Combine that with Facebook’s announcement that live videos are more likely to be promoted to the top of news feeds and you’d be crazy not to utilize live broadcasts.

However, there are a handful of different services to use for live video broadcasting and deciding which one is the best for you can depend on a lot of different variables. Call us with any of your questions and we’ll be happy to assist you in adding value to your business with today’s best live video services.

Published with permission from TechAdvisory.org. Source.

Topic business
May 30th, 2016

2016May30_Browsers_CWell over half of all surveyed internet users utilize Google’s Chrome web browser, and it’s not difficult to see why. The ability to customize your browser via third party apps, extensions and more makes surfing the web a truly personalized experience. Keep reading to discover some of the most practical extensions for enhancing your productivity.

crxMouse Chrome Gestures

Whether you’re switching between a dozen tabs or hopping around the company website, web navigation can start to feel a bit tedious. If you’ve got two monitors, or just a large screen, moving your mouse to the top of the screen to constantly open and close tabs can really slow down your rhythm. One solution is to learn all of the keyboard shortcuts. An even better one is the “crx Mouse Gestures” extension, which allows you to assign mouse gestures to different browser actions.

Want to go back a page? Right click and drag the mouse to the left. Want to open a new tab? Right click and drag up. Gestures allows you to customize everything, including the motions themselves. In the options menu you can draw custom gestures, for example a box, and tell crx to tie that motion into opening your Gmail inbox in a new tab. It takes no time at all to incorporate the shortcuts into your browsing habits and significantly boosts your browsing efficiency.

Readability

When it’s time to slow down your browsing and read the most recent election article or a recipe you want to try, the page is often cluttered with social sharing buttons, advertisements and stock photos. With the “Readability” extension all of this gets cleared away with the press of a button, leaving you with a clean, text-only page.

In addition to allowing for customization of font, size, and color of your “reader” page, this extension also allows for you to “save for later” and “send to my Kindle”. Readability is a perfect addition for anyone doing a lot of reading who is tired of pages containing more clutter than useful content.

OneTab

After installing the last two extensions you may find yourself with a stack of tabs sandwiched along the top of your screen. Too many open tabs can cripple your available memory. A lot of us open tabs as notes, reminders, and things to check some time in the distant future, which is why you’ll love OneTab. With this extension you can condense all of your open tabs into one page that lists each of them for easy access when you’re ready to return to them.

In addition to reducing your memory usage by up to 95 percent, OneTab will let you share your condensed tab list. If you’re working on research for a client, open all the relevant tabs and with the click of a button OneTab will create a site with a shareable link so you can send them to anyone you’d like.

Black Menu for Google

This extension puts all of Google’s sites, services and apps right in your browser menu. After clicking on the icon, a customizable menu drops down with sites like Drive, YouTube, Gmail and more. But these menu items are more than just links to your inbox and videos. When your mouse hovers over the different options it actually opens a miniaturized window, allowing you to view any of your Google services without opening a new tab or window.

Instead of opening a new tab, navigating to YouTube and searching for a video, clicking on the Black Menu icon will open a miniaturized search function. You don’t even need to open a new window or tab to watch the video; just click play and when you’re finished, clicking outside of the menu will make it like it never happened. For anyone working closely with Drive, Gmail or Google Calendar, this extension can save a lot of time.

Pop-out Youtube

If you love the Black Menu extension, but need a little more functionality out of your YouTube experience, Pop-out YouTube is the next step. This extension allows you to turn any video into a new browserless window that stays on top of all of your other windows. If you need to transcribe something, one click of the extension will pop out the video and you can click a window behind it and start working away without spending 20 minutes trying to perfectly size the window so everything remains visible.

As a quick note, there are dozens of extensions that block ads and those annoying links that overlay your cat videos. Unfortunately, Pop-out Youtube does not include this feature and it’s a good idea to install one of those as well.

Taco

Most of the extensions listed above improve the ease and flow of your internet browsing, but Taco focuses on integration to boost productivity. At its core, this extension replaces your Chrome ‘new tab’ page with a customizable framework for all of your third-party services.

With various templates and layouts, you can organize and combine tasks and notes from over 40 services including Evernote, Google, Salesforce, Trello and more. Any time you’re about to start a new project, open a new tab to search for whatever you need to complete it. But before you hit that ‘Google Search’ button, drag the task item into your ‘doing’ lane and off you go. Finished your work and need to check how your home team is doing in their game? Open a new tab, move the task to your finished lane and check the score.

These are just some of our favorite extensions. If you’d like more suggestions or support for anything Google related, we’re here for you -- don’t hesitate to call.

Published with permission from TechAdvisory.org. Source.

Topic Web & Cloud
May 27th, 2016

2016May27_iPad_CPeople love websites like TripAdvisor, Yelp and Angie’s List for a reason: feedback from real customers is invaluable when making a purchase decision. When it comes to Apple’s iPad Pro, you may’ve had some difficulty tracking down what actual users think about the tablet as it’s still a new technology. Well, today, you’re in luck. CIO, a website that delivers the latest news and tips for IT professionals, has recently surveyed 11 early adopters of the iPad Pro to get their feedback. Here’s what they thought of it: the good and the bad.

The good

  • Great for short, focused bursts of work - The iPad Pro is lightweight, turns on quickly and features some exceptional iOS multitasking features. These qualities make it a perfect alternative to a laptop for short, focused bursts of work. One user surveyed noted that taking out his laptop for thirty minutes or less of work is tiresome and is also unfeasible at times. The iPad Pro solves this problem, allowing him to even get work done in taxis.
  • Speed - When compared to iPad Air 2, the iPad Pro has made huge improvements when it comes to speed. The iPad Air 2 is slow when opening a large file or program and when switching between apps. However, the iPad Pro performs these same tasks lightning fast thanks to Apple’s A9X 64-bit processor and 4GB of RAM.
  • Split View enhances productivity - Let’s face it, we all multi-task to some extent, and Split View has really made it easier than ever. If you’re in a meeting and need to toggle between your email and a note application or web page, Split View eliminates the now unnecessary step of hitting the home button first and then opening the other app. All you have to do is slide your finger across the display to bring up different apps you may want to use.
  • Works wonders for note taking - With the iPad Pro, taking notes is now like the good ol’ days when you sat in class and scratched down on a pad what the teacher said. While back then that pad was made of paper, today’s pad is digital. How is this possible? It’s all because of the Pencil stylus, which acts like a real pencil. Essentially, this turns your iPad Pro into a virtual notepad with the ability to keep all your notes in digital format in one easy and convenient place. What’s more, your notes are automatically accessible from all your devices.

The bad

  • Subpar keyboard - According to one user, there is still much to be desired from Apple’s smart keyboard. It lacks buttons such as the home key and keys to adjust brightness and volume. Also it doesn’t have backlit keys, which can make it difficult to type if you’re in a dark place.
  • Browser too often displays mobile website - The tablet tends to use mobile websites when browsing the web (which could be because the iPad Pro uses iOS 9 instead of a full blown desktop operating system). Obviously, this can be annoying as mobile websites are generally not as functional as the desktop version. With that said, iPad Pro can handle the desktop version perfectly fine, you just have to manually switch over to the desktop version on many occasions.
  • Limited storage - While the Microsoft Surface Pro allows users to add storage via micro SD memory cards, the iPad Pro has no option to increase storage. Of course, you can alternatively store overflow files and data on the cloud; however, keeping sensitive data there is not ideal for many business owners.
  • Fragile screen - The iPad Pro’s retina display is capable of producing beautiful images, but the screen is also incredibly fragile. One user noted that even if you drop it from less than a foot off the ground, you are still likely to break the screen, which is not an inexpensive fix.
We hope this feedback provided by early iPad Pro adapters can help you make an informed decision as to whether or not Apple’s latest tablet is suitable for your business. If you’d like to learn more about Apple products or need to service some of your own, don’t hesitate to get in touch.
Published with permission from TechAdvisory.org. Source.

Topic Apple
May 26th, 2016

2016May26_Office365_CThink happy thoughts. Peter Pan knew the power of positive thinking more than any of us, which is why if he had a business today it would have likely been a great candidate for cloud technology. You see, half the battle when adapting new IT, whether it’s the cloud or managed services, is going in with the right attitude. If you focus on how it will help your business and mentally prepare yourself for adapting the new technology, you are much more likely to succeed. Peter Pan flew to the clouds in Never Neverland, and we’re sure he’d do the same with his technology today. Here’s 3 happy thoughts he’d think, and you should too.

Consider cloud value over costs

When considering the cloud, too many business owners get hung up on costs. Instead, it makes more sense to think about how the cloud impacts their business and saves them money. The old saying, “you have to spend money to make money” is ever so true here. And as a business owner, the cloud is no different than any other investment you took to grow your organization. That’s why you should remember the cloud provides you value, such as the ability to work anytime, anywhere, and easier collaboration.

And of course, you shouldn’t just think of how the cloud benefits yourself, but also your IT managers and staff. In fact, before migrating to the cloud, why not go ahead and ask your IT leaders just how the cloud will benefit your business? They’ll likely mention how it can boost the productivity levels of all your employees, while making everyone’s job easier.

Think “strategy” before migration

Once you’ve considered the value the cloud provides, you’ll likely have some ideas of what goals you’ll want it to accomplish at your business. If you haven’t, now is the time to do so - before signing up for the service. Let’s say for example, you want to gain the productivity benefits of your staff being able to work from anywhere at anytime. How can you do this? When you roll out the cloud in your company, have the specific goal of increasing mobile use or adoption among employees. Talk with your IT leaders to devise a plan they can implement.

When it comes to your other cloud goals, clearly define them beforehand and then talk with your IT staff to come up with the nuts and bolts plan to accomplish that goal. By doing this, you’ll achieve much better results with your cloud service.

Learn to love the quickly evolving nature of the cloud

As the cloud is still a new technology, it is rapidly changing. New updates, features and enhancements are rolled out regularly, and if you want to get the most out of your cloud it’s best to keep up. Of course, this is a scary idea for many business owners and IT managers alike as the old way of doing things is rolling out new features and apps over long periods of time.

Some cloud services make it easier than ever to keep up with changes. Let’s take Office 365 for example. Adding users and implementing new changes can take mere minutes. Yes, it may be scary to do so, but remember, Microsoft and your IT managers are in your corner - they are there to support you. Of course, you may still have some bad memories from updating your legacy technology. Let us assure you, updates to Office 365 are nothing like this and require a small learning curve. Most new features are intuitive by nature, making adjustment to these changes painless and problem-free.

One of the best ways to assure your cloud updates go as smoothly as possible is to have an IT leader who’s enthusiastic about the technology be responsible for managing it. A cloud enthusiast is much more likely to be up-to-date on the newest features and enhancements and can quickly share with you whether or not an update will benefit your business.

When it comes to cloud migration for your business, it’s pretty much an all or nothing decision (unless of course you go with virtualization, which is a different topic altogether). The cloud will become an integral part of your business, and you and all of your staff will interact with it on a daily basis. So be prepared for a big transition and a big payoff of higher productivity and connectivity for you and your staff.

Are you ready to embrace the cloud with a solution like Office 365? Give us a call, and talk with us about a cloud migration today.

Published with permission from TechAdvisory.org. Source.

Topic Office
May 25th, 2016

2016May25_Virtualization_CSoftware developers make a profit by selling us the best product they can create. When selling pieces of their software in bulk they offer licensing packages to businesses so you don’t have to buy 100 copies of the same CD. Simple enough, right? Well, now that an increasing amount of services and tools are moving into the cloud it’s a lot harder to track how many licenses you’ll need and how much they’ll cost. Here’s a quick rundown on everything you need to know to make the right decision for your SMB.

Why are licenses an issue?

Virtualization is a complex topic, so let’s have a quick review. Most people are starting to work the concept of cloud storage into their everyday lives. Think of virtualization as a cloud where your server(s) store their hardware capabilities and your network computers can pull from that cloud as needed.

In this scenario, let’s assume employee A and employee B have two identical desktop computers with barebones hardware. Employee A needs to perform some basic text editing while employee B needs an in-depth scan of your client database. With the right infrastructure management, both employees will connect to your business’ server for the necessary physical processing power and server-hosted software. That means employee A will request the appropriate amount of processing power to edit text (which is likely very little) from the server, while employee B requests a much larger chunk of RAM, processing and harddrive space for scanning the database.

Understand so far? Because it gets really tricky when we start asking how many licenses are required for the server-hosted software. Licensing models were originally based on the number of physical hard drives with installed copies. However, in a virtualized environment that’s not an accurate reflection of usage. Using the most recent platforms, administrators can divide up their CPU into as many virtual machines as the SMB requires.

What do current virtualized licensing models look like?

Sadly, the virtualization and software industries are still deciding what’s the best way to move forward. The very vendors that sell the software required to manage the creation of virtual machines and segmentation of your server disagree about which model to use.

The company behind the popular VMware software has switched to a per-virtual-machine model after a huge response from customers, while other powerhouse vendors like Oracle and Microsoft have stuck with the per-CPU-core model that is based on server hardware capacity.

In any software selection process there is almost always the option of open source software. Under the open source model there are no licenses and usage is free, and just last month, AT&T committed to virtualizing 75 percent of its office under the OpenStack cloud computing platform by 2020.

What should I do?

In the end, software license considerations and total cost of ownership calculations should be a huge factor in how you plan to virtualize your SMB. When discussing the possibility of an infrastructure migration with your IT services provider, make sure to ask about the advantages and disadvantages of different virtualization platforms compared with their licensing models. You may find that paying more for hardware-based models is worth it, or that open source platforms provide you with everything you need.

No matter which platform you choose, remember to list every piece of licensed software in your office. Find out which licenses you can keep, which ones you’ll need to update and most importantly what the license migration will cost you in the short and long run.

This might seem like too much to handle at first. The process of virtualizing your SMB alone is enough to have you reaching for the aspirin. By contacting us you can avoid the headache entirely; we’ll walk you through all of the steps necessary to guide your organization through this next step in modernizing your business model.

Published with permission from TechAdvisory.org. Source.

May 20th, 2016

2016May20_BusinessContinuity_CYour service provider, who you have tasked with looking after your company’s IT, has kept your business up and running for the past 10 years. Usually, that kind of longevity in developing continuity plans has resulted to some providers overlooking or underestimating certain issues. Here are some of them.

Over-optimistic testing

The initial testing attempt is usually the most important as it’s when IT service providers can pinpoint possible weak points in the recovery plan. However, what usually happens is a full transfer of system and accompanying operations to the backup site. This makes it difficult to look at specific points of backup with too many factors flowing in all at the same time.

Insufficient remote user licenses

A remote user license is given by service providers to businesses so that when a disaster strikes, employees can log in to a remote desktop software. However, the number of licenses a provider has may be limited. In some cases, more employees will need to have access to the remote desktop software than a provider’s license can allow.

Lost digital IDs

When a disaster strikes, employees will usually need their digital IDs so they can log in to the provider’s remote system while their own system at the office is being restored. However, digital IDs are tied to an employee’s desktop and when a desktop is being backed up, they are not automatically saved. So when an employee goes back to using their ‘ready and restored’ desktop, they are unable to access the system with their previous digital ID.

Absence of communications strategy

IT service providers will use email to notify and communicate with business owners and their employees when a disaster happens. However, this form of communication may not always be reliable in certain cases such as the Internet being cut off or with spam intrusions. There are third-party notification systems available, but they are quite expensive and some providers sell them as a pricey add-on service.

Backups that require labored validation

After a system has been restored, IT technicians and business owners need to check whether the restoration is thorough and complete. This validation becomes a waste of time and effort when the log reports come in a manner that is not easy to compare. This usually happens when IT service providers utilize backup applications that do not come with their own log modules, and have to be acquired separately.

These are just some of the many reasons why business continuity plans fail. It is important for business owners to be involved with any process that pertains to their IT infrastructure. Just because you believe something works doesn’t necessarily mean that it works correctly or effectively. If you have questions regarding your business continuity plan, get in touch with our experts today.

Published with permission from TechAdvisory.org. Source.

Topic business
May 19th, 2016

2016May19_AndroidTablet_CIf Google intended to build the hype for Android 6.0 by announcing its codename instead of the official one, then they did an excellent job. Promising “the sweetest, smartest Android version yet”, Google has fulfilled that promise with the Marshmallow update. An even smarter Now on Tap, improved app permissions to give you more control, battery-smart features resulting in longer battery life, and so much more. Here are 7 reasons to be excited for Android Marshmallow.

Now on Tap

Google’s digital personal assistant is being made more efficient in giving you quick answers and in figuring out what you may want to do next. Now On Tap can be activated by pressing on your tab’s home button, which works for both onscreen and the physical button. A short animation or a card will appear that will give you quick information based on the context of what is currently on your screen. For example, you are chatting with a client regarding a new restaurant, Now on Tap can give you directions to the restaurant, its contact information or Yelp review. This deep-linking technology also includes shortcuts to apps on your tablet and is also applicable to voice searches. It’s designed in a way that it appears when you need it and disappears so you can resume what you were previously doing.

Android Pay

With the increasing popularity of mobile payment, Google is trying again after the dismal performance of the Google Wallet. The latter is being changed for peer-to-peer payments only, while Google Pay allows you to pay for both in-store and in-app purchases. Google’s newest mobile payment system lets you purchase goods from 700,000 participating stores by using your tab’s NFC technology. Also, checking out in mobile shopping apps is a walk in the park using Android Pay.

Doze

Don’t you just hate it when after a few hours of taking the tablet off the charger, you’re left with just 2% battery life? With the Doze mode in Android 6.0, it promises to make your tablet last even longer. This new power-saving feature even uses a lot less power than the current Standby mode. In Doze mode, your tablet hibernates when you put it down for a lengthy period. That means your tab will not be disturbed by power hogging apps, but will still be receiving incoming messages, phone calls and important alarms.

Redesigned App Drawer

Marshmallow comes with a new design for the app drawer - that part in your tablet where all your installed apps are located. A search bar at the top makes it even easier to find an app. Google also remembers your app-opening frequency or periods and can make suggestions on what apps you might want to use. Instead of scrolling left and right, the app drawer now scrolls up or down which is reminiscent of older Android versions.

Android for Work

This may not be a very appealing addition to many but for those who bring their tablet as a BYOD (Bring Your Own Device) device at work, this is definitely sexy. Android Marshmallow improves the way it handles security, notifications, VPNs, access and storage. So much so that one device can be used for both home and work purposes.

Fingerprint API

This update may not be all that apparent, but now your Android tab comes with support for a fingerprint reader. This allows you to unlock your tab and its apps, and also to easily verify payments.

App Permissions

Now you can have greater control over the security and privacy of your tablet by approving permission requests on a need-to-use basis. Previously, these apps required carte blanche permission to look at parts of your tablet you actually didn’t want them to. With Android Marshmallow, WhatsApp may not ask for permission to access your photos until you try to take and send one.

However, keep in mind that some apps may not function optimally if you restrict it to resources that it actually needs. Not sure how to proceed when it comes to app permissions? Having problems in updating your tablet’s software? Or are you finding it difficult to integrate your BYOD device with technology at work? Get in touch with one of our experts to assist with any of your technology issues.

Published with permission from TechAdvisory.org. Source.

Topic android
May 18th, 2016

2016May18_HealthcareArticles_AA recent initiative to give healthcare patients access to the notes their doctor or clinician writes about their visit is continuing its meteoric rise across the country. OpenNotes began a few years ago by researching the benefits of allowing patients to have access to their doctor’s notes. Since that initial study, the number of healthcare providers who have agreed to sign on has steadily risen. What is this service and how does it work? Let’s find out.

What is OpenNotes?

OpenNotes allows patients to view their nurse’s and doctor’s notes via online portals that can be accessed from home computers, tablets, or smart phones. Patients receive notifications whenever their doctor adds or modifies a note, a prescription refill is needed, or a follow up appointment is requested. Under the initial study performed by OpenNotes, 99 percent of patients opted to continue using the service, and 100 percent of doctors agreed to continue providing their notes to the patients.

Advocates believe that increasing communication, in this case electronically, results in patients who are “active partners in their care”. Over the years, reaching outside of the doctor’s office and into a patient’s smartphone or computer has resulted in improved medication adherence and reduced the number of note errors. Currently the service claims 7 million patients are in their network.

Is it secure?

All of that sounds great, but how safe is the information that’s being sent back and forth? A recent study by Carestream about patient perceptions of online portals found that, of the respondents who reported an aversion to using the service, the biggest concern (by a very large margin) was security and privacy. The OpenNotes website and press releases try to assuage these concerns by pledging their support during onboarding, but unfortunately threats come in all shapes and sizes nowadays. Often software that requires a lot of security is only as good as the hardware and the protocols you assign to it, and those may be outside of the scope of OpenNotes support staff. Additionally, there is a push for multiple providers to share a single online portal so patients only need one login. With all of this in mind, and the recent string of ransomware attacks on healthcare data, the possibility of an attack is greater than ever before.

Should your practice adopt OpenNotes?

Currently, that decision still depends on the dynamics specific to your practice. However, with more and more providers signing on to OpenNotes, and the government inching toward mandating healthcare information sharing, your network needs to be ready for integration. The healthcare sector has been at the forefront of data collection, and implementing online patient portals of any kind, OpenNotes or otherwise, means a massive increase in online exposure.

OpenNotes has stated that their goal is for 50 million patients to be a part of their network within the next three years. Regardless of whether your practice decides to help them reach that goal, or not, protecting your data needs to be a top priority. For questions and concerns about data security and implementing online patient portals, give us a call.

Published with permission from TechAdvisory.org. Source.

Topic Healthcare